---
title: "Mailyard FAQ and Troubleshooting"
url: "https://plugpress.co/docs/mailyard-faq-troubleshooting.md"
canonical: "https://plugpress.co/docs/mailyard-faq-troubleshooting/"
published: "2026-07-28"
modified: "2026-07-28"
author: "Fahim"
tags:
  - "Mailyard"
---

# Mailyard FAQ and Troubleshooting

## Mailyard (free)

### Why is WordPress not sending emails?

Because by default WordPress hands `wp_mail()` to your web host's own mail server, and web hosts aren't email providers: no proper SPF/DKIM authentication, shared IPs with bad reputations, silent failures. The fix is routing email through a real provider — which is exactly what Mailyard does. [Connect one](/docs/mailyard-getting-started/), send a test, and if the test lands, your password resets and order emails will too.

### My emails send but land in spam.

That's almost always DNS, not the provider. Run the [deliverability checker](/docs/email-logs-deliverability/) — it grades your SPF, DKIM, DMARC, and MX records and tells you the exact record to add.

### Does it work with WooCommerce, Contact Form 7, Gravity Forms?

Yes. Anything that sends mail the normal WordPress way goes through Mailyard automatically — no per-plugin setup.

### What if my provider goes down?

If you've added a backup in Connections, Mailyard retries on the same send and nothing is lost. With only one provider, the email fails like it normally would — so [add a backup](/docs/email-failover-sender-routing/).

### I already run WP Mail SMTP / FluentSMTP / Post SMTP.

Deactivate it before activating Mailyard — two mailers at once conflict, and Mailyard will warn you if it spots one running.

### How long are logs kept? Does uninstalling delete my data?

Logs keep themselves for 30 days, then auto-delete; you can also turn logging off entirely. Uninstalling leaves your logs and settings alone. The only thing that wipes data is the explicit **Delete all data** button in Settings.

### Is it really free?

Yes. Failover, routing, bounce tracking, the deliverability checker, the email log — nothing is locked or metered. The only thing we sell is Mailyard Pro, a separate campaigns plugin; the free plugin is complete without it.

## Mailyard Pro

### Why is the Send button disabled?

Sending is blocked until a delivery route is ready — free Mailyard configured with a provider, or another SMTP plugin active. This is deliberate: plain PHP mail lands in spam. Check Settings → Email Service for your delivery status.

### How are broadcasts actually sent?

Pro hands every broadcast to `wp_mail()`, which Mailyard intercepts and routes to your provider with failover, on the marketing stream. Large lists go out in batches via Action Scheduler. See [Send Your First Broadcast](/docs/send-your-first-broadcast/).

### Is there a subscriber or campaign limit?

No. Unlimited subscribers and unlimited campaigns — your only limit is your hosting and your email provider.

### Can I import my existing subscribers?

Yes, via CSV with automatic column mapping, custom fields, conditional rules, and suspicious-address detection. See [Contacts, Groups, and Segments](/docs/contacts-groups-segments/).

### Do my emails work in Outlook?

Yes — every email is rendered with MJML, so it looks right in Gmail, Outlook, Apple Mail, and on mobile regardless of your WordPress theme. Use the desktop/mobile preview and a test send before launching.

### What happens if I deactivate Mailyard Pro?

Your campaigns, contacts, and groups stay in the database; reactivate and everything is still there. Permanent removal only happens through an explicit delete action — never as a side effect.

### Does the AI assistant send my data anywhere?

Only if — and when — you use it. It's off until you add your own Anthropic API key, and a request goes to Anthropic only when an administrator clicks an AI action in the editor. Nothing runs in the background. See [The Email Editor and AI Writing Assistant](/docs/email-editor-ai-assistant/).