Refunds

The promise

Every paid license carries a 30-day refund. No questions asked, no form to argue with, no "please tell us why" gate. If a plugin does not do its job on your site, you get your money back.

How to ask

Email [email protected] from the address you bought with, or use the support form and pick "Billing or refund". Telling us what went wrong is welcome and never required.

How long the refund takes to appear, and which payment method it returns to: REFUND PROCESSING TIME AND METHOD.

Trials

Saddle Pro can be started as a free trial of 3 days, with no card asked for and none held. Because a trial takes no payment, there is nothing to refund and nothing to cancel.

A trial is not a purchase, so the 30-day refund window does not begin when a trial starts. It begins if and when you actually pay.

Trying first and buying afterwards does not shorten the refund window or use any of it up. The 30 days are yours in full from the purchase.

When the 30 days start

DOES THE 30 DAYS RUN FROM PURCHASE DATE OR LICENSE ACTIVATION?

Either way it is a payment that starts the clock, never the start of a trial.

Renewals

ARE RENEWAL PAYMENTS REFUNDABLE ON THE SAME 30-DAY TERMS?

After a refund

A refund ends the license, so updates and support stop.

Consistent with our no-lockout commitment, the plugin will not deactivate itself or hold your data. Saddle also remains available free on WordPress.org, which is unaffected by anything on this page.

What we ask of you after a refund on a premium-only plugin: POLICY ON CONTINUED USE AFTER A REFUND.

Free versions

The free version of Saddle on WordPress.org costs nothing, so there is nothing to refund. Try it before you buy anything — that is what it is for.

The Pro trial above is the same idea for the paid features: a way to find out before any money changes hands.