Mailyard FAQ and Troubleshooting

Mailyard (free)

Why is WordPress not sending emails?

Because by default WordPress hands wp_mail() to your web host’s own mail server, and web hosts aren’t email providers: no proper SPF/DKIM authentication, shared IPs with bad reputations, silent failures. The fix is routing email through a real provider — which is exactly what Mailyard does. Connect one, send a test, and if the test lands, your password resets and order emails will too.

My emails send but land in spam.

That’s almost always DNS, not the provider. Run the deliverability checker — it grades your SPF, DKIM, DMARC, and MX records and tells you the exact record to add.

Does it work with WooCommerce, Contact Form 7, Gravity Forms?

Yes. Anything that sends mail the normal WordPress way goes through Mailyard automatically — no per-plugin setup.

What if my provider goes down?

If you’ve added a backup in Connections, Mailyard retries on the same send and nothing is lost. With only one provider, the email fails like it normally would — so add a backup.

I already run WP Mail SMTP / FluentSMTP / Post SMTP.

Deactivate it before activating Mailyard — two mailers at once conflict, and Mailyard will warn you if it spots one running.

How long are logs kept? Does uninstalling delete my data?

Logs keep themselves for 30 days, then auto-delete; you can also turn logging off entirely. Uninstalling leaves your logs and settings alone. The only thing that wipes data is the explicit Delete all data button in Settings.

Is it really free?

Yes. Failover, routing, bounce tracking, the deliverability checker, the email log — nothing is locked or metered. The only thing we sell is Mailyard Pro, a separate campaigns plugin; the free plugin is complete without it.

Mailyard Pro

Why is the Send button disabled?

Sending is blocked until a delivery route is ready — free Mailyard configured with a provider, or another SMTP plugin active. This is deliberate: plain PHP mail lands in spam. Check Settings → Email Service for your delivery status.

How are broadcasts actually sent?

Pro hands every broadcast to wp_mail(), which Mailyard intercepts and routes to your provider with failover, on the marketing stream. Large lists go out in batches via Action Scheduler. See Send Your First Broadcast.

Is there a subscriber or campaign limit?

No. Unlimited subscribers and unlimited campaigns — your only limit is your hosting and your email provider.

Can I import my existing subscribers?

Yes, via CSV with automatic column mapping, custom fields, conditional rules, and suspicious-address detection. See Contacts, Groups, and Segments.

Do my emails work in Outlook?

Yes — every email is rendered with MJML, so it looks right in Gmail, Outlook, Apple Mail, and on mobile regardless of your WordPress theme. Use the desktop/mobile preview and a test send before launching.

What happens if I deactivate Mailyard Pro?

Your campaigns, contacts, and groups stay in the database; reactivate and everything is still there. Permanent removal only happens through an explicit delete action — never as a side effect.

Does the AI assistant send my data anywhere?

Only if — and when — you use it. It’s off until you add your own Anthropic API key, and a request goes to Anthropic only when an administrator clicks an AI action in the editor. Nothing runs in the background. See The Email Editor and AI Writing Assistant.